Help
Us Process Your Return Quickly and Efficiently
We will issue a full refund for most items returned in new
condition within 30 days of the shipment date. We please ask
that you request approval prior to making your return.
While we can replace damaged or defective merchandise, we
can't exchange items. In order to get exactly what you want
as quickly as possible, simply return the unwanted item for
a refund and place a new order for the item you want.
You can mail your return to us in just a few simple steps.
+ Contact us to request a FedEx Ground Call Tag.
+ Pack the items along with the packing slip securely in a
box. You can use the box the items arrived in or another
box, if you prefer.
+ Leave the package for FedEx to pick up.
+ For your convenience, the cost of return shipping will be
deducted from your refund amount. If the return is a result
of our error, you won't be charged for return shipping.
The following items cannot be returned:
+ Custom or special order frames that are not standard sizes
or finishes.
+ Items that have been used or are damaged, including
nail/screw holes or other noticeable modifications.
Also, please note:
+ Special order frames may be subject to a 15% restocking
fee.
+ We're unable to honor previous sale prices or promotions
when you place your new order.
+ Other restrictions may apply.
+ Please contact us immediately if you have any questions. |
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